Frequently Asked Questions
Who Cares for My Pet?
All hospitalized patients are continuously monitored during their stay. An emergency vet and well-trained emergency staff are always in the clinic when we are open. Your pet will stay in a clean, comfortable kennel that is carefully monitored at all times. If their condition allows, they will receive food, water, and always TLC.
How Long Will I Have to Wait?
Emergency rooms are different from day practices. Unfortunately, emergencies are not pre-planned, nor do they fit into an appointment schedule. While most patients are seen in the order of their arrival, patients with life-threatening/critical conditions must be treated upon arrival. We cannot anticipate exactly when or how many patients will require immediate attention, which makes it difficult for us to accurately tell you how long the wait will be. We appreciate your understanding and patience. Our staff is working hard to keep the wait to a minimum. All patients will receive our full attention, care, and compassion.
What About My Regular Vet?
We supplement the care your primary vet provides by being available as an emergency center when the day practices are closed. Patients are treated and stabilized, then sent back to your own primary vet for continued care. We work cooperatively with the area day vets. The AEC faxes your medical records, lab work results, & surgery reports to your primary vet at discharge.
How Do I Pay?
The AEC accepts cash, VISA, MC, Discover, American Express, Debit & Care Credit. A deposit is required on all hospitalized patients. All fees for services rendered are due and payable at discharge. As we receive no government subsidies, our fees are set to allow us to be fully prepared to help you with your pet at late hours.
When Should I Pick Up My Pet?
Hospitalized patients should be picked up by 8:30 am the following morning for discharge or transfer to your primary care vet (except weekends and holidays).
CareCredit is a personal line of credit for healthcare treatments and procedures for your entire family, including your pets. It works like a credit card but it has two advantages. It can only be used for healthcare services and you can get No Interest* financing every time you use it. If you need help paying for treatment, Care Credit can be a good option.
The objective of the Veterinary Emergency & Critical Care Society is to raise the level of patient care for seriously ill or injured animals through quality education and communication programs.
To learn more about VECCS, click here.
